Shipping policy

Thank you for shopping with Wooflo! Please read our shipping policy below to understand our processing times, delivery methods, and other important details about your order.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after the order is confirmed and payment is successfully received.
• During peak periods (major sales, holidays), processing time may be extended by an additional 1–2 business days.

2. Estimated Delivery Time

Once your order has been processed and handed off to the shipping carrier, estimated delivery times are as follows:

Note: These are estimated timeframes and may vary due to weather conditions, customs processing, or other factors beyond our control.

3. Orders with Multiple Items – Shipped in Multiple Packages

Because Wooflo works with several different suppliers/fulfillment partners to bring you a wide range of high-quality products, an order containing multiple items may be packed and shipped as separate packages, each with its own tracking number.

• You will receive a separate email notification for each package, along with its corresponding tracking number.
• Packages within the same order may arrive at different times, depending on the location of the production facility and the carrier used for each item.
• This is completely normal and does not affect your rights as a customer — you only pay the shipping fee shown at checkout (if applicable); there is no extra charge for split shipments.

4. Shipping Fees

• Shipping fees (if any) are calculated automatically at checkout based on your delivery address and the weight/quantity of items.
• Wooflo may offer free shipping for orders that meet a minimum order value or as part of promotional campaigns — specific details will be shown on the product page or cart page.

5. Order Tracking

• Once your order is handed off to the carrier, you will receive an email containing the tracking number so you can follow its delivery status.
• If your order is split into multiple packages, each package will have its own tracking number sent via a separate email.
• If you have not received a tracking email within 2–3 business days, please contact us for assistance.

6. Shipping Destinations

Wooflo currently ships to: the United States.

7. Lost, Damaged, or Incorrect Items

• If your order is lost or damaged in transit, or if you receive the wrong item, please contact us within 2–3 business days of the estimated delivery date, along with photo/video evidence if available.
• We will assist you with a replacement or refund in accordance with Wooflo's return policy.

8. Shipping Address

• Please double-check your shipping address before placing your order. Wooflo is not responsible for orders delivered to an incorrect address due to inaccurate information provided by the customer.
• If you need to change your address after placing an order, please contact us immediately — we can assist if the order has not yet been processed/shipped.

9. Contact Us

If you have any questions about your order or this shipping policy, please reach out to us:

• Email: hello@thewooflo.com
• Website: thewooflo.com